THE APPLICATION OF ELECTRONIC GOVERNMENT TO THE QUALITY OF PUBLIC SERVICES A Case Study of the Population and Civil Registry Office Ambon
Politeknik Negeri Ambon
DOI:
https://doi.org/10.56943/jssh.v2i2.354The application of information and communication technology in the public sector in order to improve the quality service to the public is indispensable. Since the government is required to implement good governance and improve the quality of public services, it has become a driving force in the application of electronic government as a system that uses information technology in government agencies, including the Population and Civil Registry Office Ambon. Therefore, this research aims to determine the effect of the application of electronic government to the quality of public services at the Population and Civil Registry Office Ambon. The method used in the research is simple linear regression analysis. In addition, the retrieval technique used a census technique in which 35 populations were sampled in this research. Those people derived from consumers who have received services from the Population and Civil Registry Office Ambon. Furthermore, the result of this research indicated that there is a significant effect between the application of e-government and improving the quality of public services at the Population and Civil Registry Office Ambon, it is proven by significant results by comparing the amount of the t-count value of 8.363 and the t-table value of 1.684 (t-count 8.363> t-table 1.684). In addition, e-government contributes 67.9% to the quality of public services while the rest 32.1% is affected by other variables.
Keywords: e-Government Public Sector The Quality of Public Services
Aritonang, D. M. (2017). The Impact of E-Government System on Public Service Quality in Indonesia. European Scientific Journal, ESJ, 13(35), 99. https://doi.org/10.19044/esj.2017.v13n35p99
Erhan, N., Mardiyono, Hermawan, R., & Ohta, H. (2017). Evaluation of E-Government Implementation in Indonesian Local Government (Case Study of the Implementation of Electronic Monitoring and Evaluation in Balangan Local Government). JPAS (Journal of Public Administration Studies), 1(4), 9–15. https://jpas.ub.ac.id/index.php/jpas/article/view/34
Hair Jr, J. F., Sarstedt, M., Hopkins, L., & Kuppelwieser, V. G. (2014). Partial least squares structural equation modeling (PLS-SEM) (An emerging tool in business research). European Business Review, 26, 106–121.
Hamdani, N. A., & Ramdhani, A. (2019). Teori Organisasi. Karima.
Huda, M., & Yunas, N. (2016). The Development of e-Government System in Indonesia. Jurnal Bina Praja, 08(01), 97–108. https://doi.org/10.21787/JBP.08.2016.97-108
Kumari, K., & Yadav, S. (2018). Linear regression analysis study. Journal of the Practice of Cardiovascular Sciences, 4(1), 33. https://doi.org/10.4103/jpcs.jpcs_8_18
Mariano, S. (2018). Penerapan e-Government dalam Pelayanan Publik di Kabupaten Sidoarjo. Jurnal UNAIR, 1–16.
Masyhur, F. (2017). Penelitian e-Government di Indonesia: Studi Literatur Sistematis dari Perspektif Dimensi Pemeringkatan e-Government Indonesia (PeGI). IPTEK-KOM, 19(1), 51–62.
Maulani, W. (2020). Penerapan Electronic Government dalam Peningkatan Kualitas Pelayanan Publik (Studi Kasus Program e-Health di Kota Surabaya). As Siyasah, 5(2), 44–54.
Meitasari, B. T., Milad, M. K., & Permadi, A. (2023). Service Quality Assessment of E-Sambat Application using E-GovQual Dimension Approach A Case Study of Communication and Informatics Office Pasuruan. ACITYA WISESA (Journal of Multidisciplinary Research), 2(2), 29–41.
Menpanrb, H. (2020). Hasil Survei PBB, “e-Government” Indonesia Naik Peringkat. Panrb: Kementerian Pendayagunaan Aparatur Negara Dan Reformasi Birokrasi.
Neuby, B. L. (2016). Organizational Technology. In Global Encyclopedia of Public Administration, Public Policy, and Governance (pp. 1–7). Springer International Publishing. https://doi.org/10.1007/978-3-319-31816-5_30-1
Rahmadany, A. F. (2021). Literature Study of Electronic Government Implementation in the Perspective of Indonesia’s Electronic Government Ranking Dimensions. Jurnal Bina Praja, 13(2), 281–292. https://doi.org/10.21787/jbp.13.2021.281-292
Rondonuwu, B. C. et. a. (2017). Akuntabilitas Kinerja Aparat dalam Pelayanan Publik di Kelurahan Sendangan Kecamatan Kawangkoan. Jurnal Unsrat, 1–11.
Salsabila, L., & Purnomo, E. P. (2018). Establishing and Implementing Good Practices E-Government (A Case Study: e-Government Implementation between Korea and Indonesia). Journal of Asian Review of Public Affairs and Policy, 3(3), 36–54. https://home.kku.ac.th/arpap/index.php/arpap/article/view/136
Sellfia, N. R., Dayat, U., & Aryani, L. (2021). Inovasi Pelayanan Publik berbasis e-Government dalam Aplikasi Sampurasun Purwakarta. KINERJA, 18(4), 590–598.
Sudrajat, A. R. (2023). Analysis of Indonesian Public Service Issues in The New Era based on Public Administration Perspective. International Journal of Social Service and Research (IJSSR), 3(1).
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D (2th Edition). CV. Alfabeta.
Utama, A. . G. S. (2020). The implementation of e-government in indonesia. International Journal of Research in Business and Social Science (2147- 4478), 9(7), 190–196. https://doi.org/10.20525/ijrbs.v9i7.929
